Miscellaneous Question

Agent logo override is not working

12/06/2016 1232 views
Hey Guys, everyone fine?!

i am having a trouble uploading a new agent logo to appliance, very well, the logo is uploading, but is not applying on agents.

When i send new messagens like a Scripts or Patches, keep me showing the Dell Kace's logo.

Whats is the problem? i search a lot on internet but, without success

I am using a .bmp and 100x19 image with 562kb



3 Comments   [ + ] Show comments


  • I am having this exact same issue. I am contacting support today. I will let you know what I find out.
  • The size should be 100x38 with 256 colors.
  • I'm having the same problem. I've even used the smaller sized version of our logo (43x38), 8-bit .bmp, and still no success...aaarggghhh!! ;-( Any ideas??

All Answers

Fixed it!

I am using now a 24-bits .bmp, and it worked!

Answered 12/14/2016 by: fabio.jourdan
White Belt

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