/build/static/layout/Breadcrumb_cap_w.png

Agent logo override is not working

Hey Guys, everyone fine?!

i am having a trouble uploading a new agent logo to appliance, very well, the logo is uploading, but is not applying on agents.

When i send new messagens like a Scripts or Patches, keep me showing the Dell Kace's logo.

Whats is the problem? i search a lot on internet but, without success

I am using a .bmp and 100x19 image with 562kb

gjv3Uf.jpeg

RLsoCJ.jpeg

Thanks!!

3 Comments   [ + ] Show comments
  • I am having this exact same issue. I am contacting support today. I will let you know what I find out. - Bsickinger 4 years ago
  • The size should be 100x38 with 256 colors. - flip1001 4 years ago
  • I'm having the same problem. I've even used the smaller sized version of our logo (43x38), 8-bit .bmp, and still no success...aaarggghhh!! ;-( Any ideas?? - kevingencore 2 years ago

Answers (1)

Posted by: fabio.jourdan 4 years ago
White Belt
0
Fixed it!

I am using now a 24-bits .bmp, and it worked!

Thanks!

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