I have problems with my MSI installation of Adobe Acrobat 6.0 (prof). The installation errors out with error 1920 "Service 'Print Spooler' (spooler) failed to start. Verify that you have sufficient privileges to start system services". I have tried performing the installation as a privileged user on the local machine and also as the local administrator, but without any luck. I came across an article from Installshield that talks about this error http://support.installshield.com/kb/view.asp?articleid=Q107618, but that did not help resolve my problem. The package was created using WPS 5.5 and I am using the Wise Service Control feature to control the spooler service. Has anyone encountered this problem before?. Any pointers would be appreciated. Thanks in advance.
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Something in your capture is wrong. The spooler service isnt starting because you have somehow corrupted it.

First off with Adobe PDF Printer you may have captured both HKLM\System\CurrentControlSet and ControlSet1 keys. Remove the ControlSet1 keys and use just one set.

2. Make sure you are capturing the ini files that go with the printer drivers.

3. Acrobat uses Multi_SZ keys in the printer drivers area.....if you add them as strings they wont work.

4. Add a local printer and see if the spooler accepts it to make sure you havent damaged the service completely. If you have rebuild the box and start again.
Answered 05/05/2005 by: MSIMaker
Second Degree Black Belt

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Why not use a transform instead? This comes as an MSI, and other than it not being happy with a redirected My Docs folder, I found it worked nicely and did everything needed.
Answered 05/05/2005 by: Ipstenu
Senior Yellow Belt

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