10/02/2011 8748 views
My email is not sending or receiving new messages and when I ran diagnostics in Outlook I got a message about installing this pack from a CD-ROM because "file not found". Can I download it from somewhere or am I supposed to purchase a CD-ROM from Microsoft?I would very much appreciate some assistance in resolving this issue.
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I am going to guess that MS Word is set as Outlook's editor which is why you are having this problem. The compatibility pack can be found here.
Answered 10/03/2011 by: jmaclaurin
Third Degree Blue Belt

Thank you for suggestion but the download failed. First error message said to uninstall installed version (12/12/2010) but then that failed because "...requires CD-ROM"! Any other suggestions? Thank you for your time.
Answered 10/05/2011 by: Xena
Yellow Belt

The compatability pack is installed on you machine obviously originally from a cd-rom so without the original install media you'll struggle!

You can use msizap [link]http://msdn.microsoft.com/en-us/library/windows/desktop/aa370523(v=vs.85).aspx[/link] to remove the product then install from the download location that Jeff has highlighted
Answered 10/05/2011 by: timmsie
Fourth Degree Brown Belt