SimpleHelp Remote Control Community for KACE

Support Remote Users (on network or over the Internet)

Powerful tools increase team productivity

·       Multiple simultaneous remote sessions allow you to connect to multiple users at the same time.

·       Virtual queues of users let you specify which users a technician can view and support.

·       Transfer a session to a colleague to both support the same user.

·       Create technician groups to simplify management of many technicians.

·       Block user’s display and input to prevent them from interfering while you work.

·       Session logs, history and advanced logging allow you get historical support related information.

·       Multi-language, multi-locale support.

Monitor and Update Remote

Computers Continuously gather metrics

·       CPU and memory utilization allow you to easily see what resources are being used.

·       Continuously updating screenshots help keep track of remote machines without starting a session.

·       Identify processes utilizing the most CPU to find out which applications are making your customers wait.

·       Fetch and modify remote files and folders without starting a session.

·       View the hostname, LAN IPs and WAN IP, and MAC addresses.

·       Disk space across multiple drives helps identify when a disk is running low on disk space.

·       Receive alerts based on pre-defined thresholds, such as system offline or Anti-Virus no longer running.

Demo video:  https://youtu.be/bW-vUQKl2bQ

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