Known Issues for XenApp 6.5 for Windows Server 2008 R2

Updated: 2012-02-13

Readme Version: 2


  • Installation Issues
  • SmartAuditor Issues
  • Application Streaming Issues
  • Single Sign-on Issues
  •  Other Known Issues

Installation Issues

  •  The Provisioning Services Target Device software resets your network connection during install. As a result, you may see user interface crashes or other failures if you select this component to install from a network location. Citrix recommends that you install the Provisioning Services Target Device software using one of the following methods [#229881]:
    • Install from a local DVD image or ISO
    • Copy the installation media locally before performing the installation
    • Select Manually Install Components from the Autorun menu
    • Install with a command-line installation
  • If you are installing the Configuration Manager Console Extension component of the XenApp Connector for Configuration Manager 2007 on a computer that has a remote Configuration Manager console installed, this warning might display: “Configuration Manager Console Extension is selected, but ConfigMgr 2007 R2 or higher is not installed. Install will continue, but the console extension feature will not be operable without ConfigMgr.” If the installed Configuration Manager console is from Microsoft System Center Configuration Manager 2007 R2 or R3, ignore this warning and continue installing the Configuration Manager Console Extension. The Configuration Manager Console Extension operates normally after installation. [#0034277]
  • After installing the Windows Desktop Experience Integration role through the XenApp Server Role Manager on a computer running a non-English operating system and configuring the CtxStartMenuTaskbarUser Group Policy Object (GPO), the PowerShell and Server Manager icons are not removed from the Taskbar as expected. Additionally, the Internet Explorer and Windows Media Player icons are not added to the Taskbar. This occurs because the script Enable-CtxDesktopExperienceUser.ps1 does not run correctly on non-English operating systems. To resolve this issue, download the updated Enable-CtxDesktopExperienceUser.ps1 script from CTX130208 in the Citrix Knowledge Center and replace the script on the XenApp server. [#261892]

SmartAuditor Issues

  • The SmartAuditor Player might fail to correctly display sessions launched with Citrix Receiver for Windows 3.0, instead showing a black screen in the Player window. To prevent this, disable the gradient fill feature on the XenApp server hosting the sessions by creating this DWORD registry on the server and setting its value to 1:HKLM\SOFTWARE\Citrix\Ica\Thinwire\DisableGdiPlusSupport.

Caution: Editing the Registry incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Sessions recorded after this change is made display correctly. [#254644]

  • The SmartAuditor Player might fail to play sessions launched with the Citrix Online Plug-in for Windows 12.1 or Citrix Receiver for Windows 3.0. To play these sessions, edit this text in the SmAudPlayer.exe.config file: <add key=”Windows” value=”12.00.9999”/>. To view sessions launched with Online Plug-in for Windows 12.1, change ”12.00.9999” to ”12.99.9999”. To view sessions launched with Receiver for Windows 3.0, change ”12.00.9999” to ”13.00.9999”. [#254795, #255780]
  • If SmartAuditor Administration components are installed on a XenApp server, the Citrix AppCenter console might not be able to complete discovery on the server. To resolve this issue, run:%SystemDrive%\Program Files (x86)\Citrix\System32\mfreg.exe /regserver.[#260133]

Application Streaming Issues

Issues for streaming Microsoft Office applications:

  • Profiling Microsoft Office 2010 SP1 is not supported in this release.

For best practices for streaming Office 2010 applications, see in the Citrix Knowledge Center.

  • Although the fonts for Office 2010 applications do not load during profiling, the fonts load correctly when the applications are launched on the user device. [#262124]
  • While profiling Microsoft Office 2010 applications, the option to Enable User Updates fails if the applications are published to stream to client desktops. To prevent this issue, do not use that profiling option for Office 2010 applications. [#259362]
  • When using the RadeCache flushall command, you might receive an Access Denied error for Microsoft Office applications that are streamed to server.

If this occurs, restart the server and run the flushall command again. [#262465]

  • When profiling Office 2010 on Windows 7 using the streaming profiler, if the operating system fails with a blue screen, the profiling workstation is probably missing Windows updates and a Microsoft Hotfix. To fix the issue, update the profiling workstation with the latest Windows updates and install the Microsoft Hotfix located at [#248727]
  • Streamed Office Project 2007 has the following known issues:
    • Creating Visual Reports in Project 2007 is not supported when users stream Project to their desktops, even when Excel 2007 is also streamed. [#223304]
    • Running Office Web Components in Project 2007 is not supported on Windows 7 operating systems. [#223553]

There are no workarounds for these issues.

Third-party known issues for application streaming:

  • This release does not support streaming IBM Personal Communications 4.2 or IBM ClearQuest. [#259830]
  • This release does not support streaming to clients through Web Interface on the following browsers: [#262650, 257135]
    • Microsoft Internet Explorer 9
    • Mozilla Firefox 4.0

Other known issues for application streaming:

  • Launching the streamed application SAP 7.20 or earlier versions on a non-English platform displays the user interface in English. In addition, the language drop-down located at File > Options > General > Language is blank.

As a workaround, install the SAP application in the profile, and after installation, open the command prompt inside the Profiler. Navigate to the Lang folder (C:\Program Files\SAP\FrontEnd\SAPgui\Lang\) and copy all the files to location C:\Lang\. [#260029]

  • After creating the first target, you cannot modify the "Enable User Updates" setting for the profile. The setting that you select for the first target applies to all other targets that you add to this profile, even if you manually select a different setting for subsequent targets. [#252225]
  • The Load Balancing policy fails to prevent a fallback option for delivery of an application published for dual-mode streaming (streamed if possible, otherwise stream accessed from a server).

The Load Balancing policy is supposed to be able to override the dual mode and force one or the other delivery method, disallowing the other, for the specified groups of users. In this release, the policy fails to prevent the fallback option, and the application will be delivered as specified in the publishing process. There is no workaround for this issue. [#258537]

  • An application that is streamed to the server cannot support more than one extra parameter when there is a space character in one of the parameters. While profiling, if you add an extra parameter that has spaces, only one parameter is supported. If there are no spaces in the parameter, multiple parameters are supported. [#262752]
  • The AppHubWhiteList is sometimes deleted when you update the Offline Plug-in. After updating the plug-in, verify that the AppHubWhiteList is still included with the plug-in, and if missing, add it manually. [#262709]

Single Sign-on Issues

  • Features that require the Single Sign-on Service might fail if the Single Sign-on Plug-in 5.0 is installed on user devices that do not have the Visual C++ 8.0 runtime library installed. To prevent this, ensure that the Visual C++ 8.0 runtime library is installed on the user device before installing the Single Sign-on Plug-in. [#261051]
  • On user devices that are running double-byte character language operating systems and have the Single Sign-on Plug-in 5.0 installed, Input Method Editor (IME) might fail against the question-based authentication dialog boxes for self-service password reset and self-service account unlock. To allow users to use account self-service from these user devices, ensure that their answers to security questions are in languages that do not require IME. [#262856]

Other Known Issues

  • XenApp servers might stop responding when multiple users are making frequent connections to the servers. Installing Service Pack 1 for Windows Server 2008 R2 or Microsoft Hotfix Windows.1-KB2383928-x64 on the server prevents this from occurring. See Microsoft Knowledge Base article #2383928 for more information. [#254069]
  • Adobe Flash content playback is poor when using server-side content fetching over a slow WAN connection. This may result in response failures for the Flash window or Web browser and extremely long buffer times and pauses. To avoid this issue, use server-rendered Flash delivery for user devices using WAN connections. [#261879]
  • When using Secure Gateway in an environment where data is encrypted using SSL protocol, SSL-secured sessions might disconnect unexpectedly, reporting an SSL Library Error 45. [#259611]
  • When publishing content to a XenApp server, the access control settings appear differently depending on whether you view them with the AppCenter console or with the XenApp command Get-XAApplication. For example, while the AppCenter might correctly display default settings, the XenApp command Get-XAApplication might display that no Access Gateway connections are allowed. This issue affects only the display of these settings; users can access the published content normally.

To ensure a consistent display of access control settings, use the XenApp SDK to configure and publish content applications. [#261283]

  • Published applications might fail to launch, displaying a black window in place of the application window, if system memory is low. This condition is indicated by this system event log message, with picadd as its source: "The Citrix Thinwire driver stopped because it cannot allocate the required memory. You may need to manually disconnect and restart any existing sessions." [#261647]
  • During session printer enumeration, Adobe Reader 10.1 may fail. As a workaround, edit your Adobe Reader preferences and uncheck the Enabled Protected Mode at startup checkbox. [#285090]