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I ran the setup.exe to extract the ISScript engine and Palm Desktop.msi. I then installed the application on a test machine and exported the registry keys from \HKCU\Software\U.S. Robotics. I then created a transform, set ALLUSERS=1, corrected the INSTALLDIR error, imported the Registry key for HKCU, gave USERS full rights to the INSTALLDIR and changed the HOTSYNC.EXE shortcut to appear in Startup for all users. Set the app up to repair once for each user to repopulate the HKCU hive and it seems to work for any member of USERS on the box.
SVS will solve the entire packing problem. No more self healing. Just remember after the application has been package it is now a layer MSI's are no longer needed. Strip the layer of all MSI and installshield residue, this will stop all self healing. We are running palm in a power user evironment. If you want more information please contact me.