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K1000 Ticket Queue: Closed Ticket how to disable editing

I tried to find an option or a way to disable editing on a ticket in KACE K1000 when the status is changed to Closed. Any help will be appreciated!
Asked 9 years ago 1561 views
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Answers (1)

Posted by: chucksteel 9 years ago
Red Belt
1
I don't believe this is possible. The best you could do is use a ticket rule to alert you that a ticket which is closed was edited.

Comments:
  • I figured this would be the answer. I did open a ticket with KACE Support to see if this was possible too. I mean we can still edit the ticket as long as the status change to Open. Thank you for the reply! - ttruong 9 years ago
 
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