No Email Generated if Submitted in a Closed state
I followed the guide from the following link to get email alerts to function the way I want them to in regards to notifying a Group Email address of a ticket creation so that all "Service Desk Staff" receive an email of a new ticket being created.
The problem is, if our Service Desk staff field a phone call and log that into the service desk as a closed ticket, they get a number of emails: 1) they get an email as the "submitter" 2) they get a "new ticket" email 3) they get an "ownership change update" email 4) And lastly get a closed ticket email (and sometimes the closed ticket email comes in first?).
So with that said. How would I create a custom rule so that no email is sent if one of the service desk staff creates a ticket and submits the ticket as closed?