Hi Guys,

Is there any possibility to send email to KACE and automatically create a ticket on service desk?

 

Thank you in advance

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Of course!  When you configure a new queue you get an email address for the queue that you can change.  You can also forward an existing email to the kace email and it will create a ticket in that queue.  

 

Answered 09/19/2013 by: Jbr32
Tenth Degree Black Belt

  • Take a look at this kace service desk manual http://www.kace.com/support/resources/~/media/Files/Support/Documentation/K1000/v55/K1000_ServiceDesk_en-us.ashx

    Sorry for the double post, doing from iPhone
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