ScriptLogic Corporation, www.scriptlogic.com, a leading provider of systems lifecycle management solutions for Microsoft Windows-based networks and a wholly owned subsidiary of Quest Software, Inc., today announced the availability of ScriptLogic BridgeTrak 7.0, a comprehensive help desk management solution offering seamless issue ticket tracking to reduce the entire lifecycle of a desktop issue. This release follows ScriptLogicÂ’s acquisition of Kemma Software and its BridgeTrak Suite, adding a new element to the companyÂ’s portfolio of desktop management tools.
ScriptLogic BridgeTrak 7.0, which is available immediately as a stand-alone solution, allows IT administrators to track end usersÂ’ IT issues. Available for both Windows and via a Web interface, ScriptLogic BridgeTrak is ideal for IT administrators and external support professionals who need an efficient way to manage multiple issue tickets in order to ensure the productivity of end users.
Â“ScriptLogicÂ’s customers expect desktop management offerings that provide comprehensive IT management in a user-friendly format, and we have delivered on those expectations with each additional tool,Â” said Nick Cavalancia, vice president of marketing at ScriptLogic. Â“With the introduction of ScriptLogic BridgeTrak, our customers can efficiently manage IT help desk issues while using our configuration tools for remediation.Â”
ScriptLogic continues to enhance its desktop management product line to provide a powerful tool set for IT administrators to efficiently accomplish daily tasks and manage the desktop lifecycle from birth to decommission. Using ScriptLogic BridgeTrak 7.0 for reporting and tracking issues, and ScriptLogic Desktop AuthorityÂ® for prevention and resolution of those issues, IT administrators manage the longest and most complex phase of the desktop lifecycle, daily desktop configuration. (In related news, see ScriptLogicÂ’s recent announcement on the release of Desktop Authority 7.7, http://www.scriptlogic.com/news/da77.)
ScriptLogic BridgeTrak 7.0 is available in two product versions, BridgeTrak Standard and BridgeTrak Professional. In addition to functionality available in BridgeTrak Standard, the professional version features components to further increase the speed at which help desk issues are resolved, including:
Â•BridgeAccess: Gives end users the ability to enter and view their own help desk issues and view an established knowledge base via the Web without interaction with IT administrators.
Â•BridgeAutoEscalate: Allows IT administrators to set criteria to trigger ticket escalation and create a series of actions and notifications for those issues.
Â•BridgeReceive: Converts email from end users into BridgeTrak issues.
Â•BridgeSearch: Facilitates quick search of entire database of network information through a comprehensive engine.
Â•Active Directory module: Integrates with Active Directory to streamline the maintenance and management of BridgeTrak users and contacts.
Pricing and Availability
ScriptLogic BridgeTrak 7.0 is currently available, and is priced on a per seat basis, with a five seat minimum. Pricing starts at $995 for five seats of BridgeTrak Standard and $2495 for five seats of BridgeTrak Professional.
A free 30-day evaluation of this product and all software solutions from ScriptLogic is available at www.scriptlogic.com.
ScriptLogic Corporation is a leading global provider of systems lifecycle management solutions for Microsoft Windows-based networks. ScriptLogicÂ’s award-winning suite of desktop, server, and Active Directory management products help empower network administrators to proactively save time, increase security, and maintain regulatory compliance. More than 20,000 customers use ScriptLogic solutions to manage approximately 5.1 million desktops and 122,000 servers. ScriptLogic solutions benefit any size network in any industry. ScriptLogic, headquartered in Boca Raton, Florida, is a wholly owned subsidiary of Quest Software, Inc. Reach ScriptLogic at (561) 886-2400 or on the Web at www.scriptlogic.com.