Issue:

You need to locate the KACE Support Resources to assist you in finding a resolution or answer to a question or concern with your KACE Appliance.

*Note* You will NOT need KACE Credentials to access the Suppport Resources. Additionally, if you need to connect to WebEx listed events or meetings, you will need to provide information for kace.webex.com for their site/event/meeting security purposes.

Using the location information you will be able to find:

 Knowledge Base Articles/Information: discussion topics are sorted by catagory on KACE Products from "Client Deployment" to "Reporting Examples."

 Documentation: Latest and Archived versions of the Appliance Guides for KACE Products

 Forums: Linked discussions connecting you to the resources of www.ITNinja.com 

 Kontinuing Education: Linked to www.kace.webex.com this provides you a portal to "Today's Listed Meetings" and other resources located on kace.webex.com

 Technical Papers: This provides you a link to technical documentation for BOMGAR, Faronics, IntelvPro, Solarwinds, DDPE, and Dell Data Protection|Encryption and Dell KACE

 Tutorial Videos: K1000, K2000, and KACE Konference Archive Instructional/Discussion Videos

 KACE Konference Presentations: Recent KACE Konference document viewers of presentations and information from the KACE Konference.

 

Resolution:

1. Go To: http://www.kace.com/support 

2. Look to the right side of the web page and [Click] on "Support Resources"

3. The new page will load and you will be provided with the selections listed above:

 

For additional assistance or concerns, please contact Technical Support: http://www.itninja.com/blog/view/kace-how-do-i-contact-kace-technical-support