Hi, I am trying to package VZAccess Manager 7.7.21 and "VZAM_7.7.1.10_2754a_RIM.exe" is the installer from vendor. While running this it extracts two MSIs - one for Blackberry USB and Modem Driver and another for VZAccess Manager. Both the MSIs install separately and runs fine. 

For VZAccess Manager, during first time run, it tries to detect the hardware, and fails (since I am using desktop test terminal w/o any wireless adapters/cards) and crashes with below Error Msg:

Problem signature:

  Problem Event Name:APPCRASH

  Application Name:VZAccess Manager.exe

  Application Version:

  Application Timestamp:4ee12cd7

  Fault Module Name:SMWiFiEngine.dll

  Fault Module Version:

  Fault Module Timestamp:4e4a7c33

  Exception Code:c0000005

  Exception Offset:00003659

  OS Version:6.1.7600.

  Locale ID:1033

  Additional Information 1:0a9e

  Additional Information 2:0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:0a9e

  Additional Information 4:0a9e372d3b4ad19135b953a78882e789


If I simply install it through the given exe, this issue doesn't occur (with same desktop test terminal). Tt tries to detect the hardware, and fails same as above condition. But doesn't not Crash, and Manager Interfaces can be used normally.

Does anyone faced this issue? Please share if you have experienced it and have solutions.

Thank you

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you could try to do a gap captupe, first installing the MSIs, then capturing a run of the setup ontop of that, and checking if anything (relevant) is added by the setup that is not contained in the MSIs

Answered 05/07/2012 by: pjgeutjens
Red Belt

  • hmmm ... yes doing the same right now ... thank you pj ... will let you know if any progress on it ...
  • nice suggestion, that is a perfect way to check what is going inside the EXE.
  • Well, I tried installing the Driver MSI and then VZAccess Manager. And then ran Repackager to run the EXE. Installation runs till Driver but for Manager it says the enterprise version is already installed and stops. Only thing I captured here is few files for Driver which are already there and one reg key.
    So tried having those files and reg key again with MSi installation, still the issue continues....
  • try to delete the footprint the msi left in the registry at HKCR\Installer\Products and HKLM\Software\Microsoft\Windows\currentVersion\Uninstall after you install your MSIs

    This should prevent the detection of the existing installation
    • I tried several of times to figure out the differences as per how you suggested but all in vain. Even tried repackaging the driver installation phase (install with source .exe, continue installing drivers and stop till UI appears to install for VZAccess Manager. Normally If I stop at this point and install ZVAM msi, the application does not crash. But with the repackaged driver msi then VZAM msi, it still crashes ...

      I just wonder if no one has faced this issue yet?
  • You can also request the MSI for VZAccess by request from your Verizon service rep. You'll need a login for the Enterprise VZAccess Portal. Once there you can download all the driver MSI's for Verizon devices along with the VZAccess MSI that contains many of them.
  • Seemingly, we do not have login access to the Enterprise Portal ...
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