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Updating tickets with information in comments/update fields not listed by wizard

I am not sure it is possible but there are so many innovative people here I am going to ask anyway.
Has anyone discovered a way to update a ticket with information out of the comment? 
I have another system that submits tickets to k1 through email. The machine number is in the body of the email. I would LOVE to populate this information using a custom ticket rule, but have not had any luck in even starting this. 
I am competent in SQL, and have worked in the custom rules. I am just finding it difficult to figure out how to access what I need to update the ticket fields.  
Is this a feature request for uservoice?

Any thoughts or experience appreciated!


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Answers (1)

Posted by: Michelle.ashby 12 hours ago
Senior White Belt
0

Submitted a feature request Allow auto populate of custom fields based on email submission – Customer Feedback for Quest KACE (uservoice.com)

If anyone has further ideas though let me know!

 
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