Service Desk Ticket Email Tokens - One for Category?
09/17/2018 450 views
We just started using the Service Desk Portion of our K1000, and I'm trying to customize the ticketing emails... I don't know any SQL but expect to pick some up as I work more with this. Here's what I did - I renamed the Category field to Building because we have 12 buildings that the techs travel to, and the owner is assigned based upon location of the request. Our actual categories don't need to be all that involved (with subcategories, etc), so I just created a custom field for those. What I'd like to do is include that name of the building in a new ticket email but from what I've seen on ITNinja and in the KMA v.9 manual there is no automatic $Category token that I can just plug into the email. Please correct me if I'm wrong, because that would be awesome. But if it's more involved in that, how do I plug in the data from the Category (aka Building) field into a New Ticket Email?