KACE Product Support Question
Service Desk Email Notifications
I recently upgraded our K1000 to the lastest version.
I noticed that the email notifications links to the service desk ticket links does not work. in the previous version it does.
I have tried to modify and change the email notifications but nothing seems to help.
For example, If a user send an email to the service desk, the user gets a mail with the link to his ticket that just created. But the link does not work.
I looked in the HTML code ; <a href="$ticket_url">Click here</a>, The dollar sign change to '%24' <a href="%24ticket_url">Click here</a>.
This problem occurs only in links (<a href="$ticket_url"></a>). If I write ($ticket_url) without in a HTML link code, it works. But this is not the way I want it.
Is there anyone who has the same problem? or someone who has a solution for this ?
Any help are welcome!