Service Desk Email Notifications
Hi all,
I recently upgraded our K1000 to the lastest version.
I noticed that the email notifications links to the service desk ticket links does not work. in the previous version it does.
I have tried to modify and change the email notifications but nothing seems to help.
For example, If a user send an email to the service desk, the user gets a mail with the link to his ticket that just created. But the link does not work.
I looked in the HTML code ; <a href="$ticket_url">Click here</a>, The dollar sign change to '%24' <a href="%24ticket_url">Click here</a>.
This problem occurs only in links (<a href="$ticket_url"></a>). If I write ($ticket_url) without in a HTML link code, it works. But this is not the way I want it.
Is there anyone who has the same problem? or someone who has a solution for this ?
Any help are welcome!
Thanks,
Rachid
Answers (1)
Have you looked at the entry code in the "Service desk email notifications"?
Queue Detail --> Configure Queue Email Settings --> Customize Emails
Go to the "Ticket created from email " section and have a look if the entry is correct.
Make sure it is $ in the code.
Comments:
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I have looked at the code and the '$' change automatically in '%24'.
I have contacted the support.
They reply to me that it is a known problem and it is a bug. this will be fixed in a later version of the Appliance. - Rachid 4 years ago
They reply to me that it is a known problem and it is a bug. this will be fixed in a later version of the Appliance. - Rachid 4 years ago