scan state.exe failed to load due to unknown internal error

Receiving "scan state.exe failed to load due to unknown internal error" when trying to capture user state.

Also, the view details popped up this following message: 


There was nothing in the scan log to indicate what was happening.

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Answers (2)

Posted by: Jameswalter 1 year ago
White Belt

2919 indicates a missing CAB file. Check out the File table entry's sequence number versus the corresponding entry in the Media table and/or make sure the CAB file is specified in the Media table.

Posted by: Mauricio Beltran 1 year ago
Senior White Belt

Hello craigbatteau,

This would be the first document I would check for answers:


If that does not help and you do not receive additional answers from the folks at the forum, please go ahead and create a support case so that Quest support engineers can assist you:



Thank you.

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