Reply all creates multiple tickets, how can they be auto merged?
Hello all who reads this! I'm new to the community and to KACE. However I've notice a bit of an annoyance where when our HD is CC'd on a group email and everyone reply's all we have multiple tickets created from these reply's. We then have to manually gather these emails and merge them to the main ticket. Is there a way to set up a rule that these reply's can go to the first ticket that was created or will we have to continue to merge them manually?
a ticket is opened if the appliance is not recognizing an old ticket.
This regulary happens if the [Tick: xxxx] has been changed or removed.