Quicktime will not install -- Weird issue

Ok, as stated above QuickTime 7.5.5 will not install out to my clients. Upon reading the Event Viewer on a few target machines, i found these error in the Application log:
[blockquote](MsiInstaller: 10005)
Product: QuickTime -- A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

(Application Management: 102)
The install of application QuickTime from policy Install Quicktime failed. The error was : Fatal error during installation.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[/blockquote]Now this would be impossible that a newer version exists on the target machine, as quicktime isn't even installed!! I have checked the Program Files, and the registry and there is no trace of it ever being installed!

I extracted the MSI from the QT installer which I downloaded a few days ago from Apples website.
I have had a minor modification with Orca to remove all other languages other than English (1033) from the Summary Information.

I was just wondering if anyone else has seen this problem and possibly has an answer. We have 150 target machines which need quicktime and i do not want to do it manually.

We are running a Windows 2003 R2 Enterprise (64bit) and a Standard (32bit) server, and all clients are Windows XP

Thanks in advance!

0 Comments   [ + ] Show comments

Answers (2)

Posted by: Foxy 15 years ago
Yellow Belt
Hi shaynej,

I had this issue a few weeks ago trying to deploy Quicktime 7.3.1.

It would install fine just running the MSI, however as soon as I applied an mst, or passed variables on the command line I got the same error as you are. After thinking was going insane for a while, in testing I used MsiTran to merge the MST I had created with the extracted vendor Msi, which worked.

Also I noticed when the installs were failing it would also fail to rollback the install and leave an entry in add/remove programs and some reg keys behind, which had to be manually removed.

I have not been able to look at this again since then, but I hope this helps you.

Posted by: AngelD 15 years ago
Red Belt
Open the MSI in ORCA and post what's in the LaunchCondition table.
By installing with verbose logging you should also see which launch condition entry (if multiple) that is the "bad" guy.
Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ