Quicktime 7.7.3 - "A Newer Version of Quicktime is already installed" - Tried just about everything!

First off, thanks for any help you can provide.

I'm trying to deploy quicktime 7.7.3 via SCCM to around 100 computers that have installed on them. I'm getting the often-seen "A newer version of quicktime is already installed" error message. I've tried almost everything I've found on the internet to no avail.

What I tried:

  • Using Orca, I created a new MSI and removed the NOT BNEWERPRODUCTISINSTALLED line in Launch Conditions
  • I set "PreventDowngrade to 0 in InstallExecutiveSequence

Tried on a test machine - got the same error.

Ok, so I thought I'd try running a script to remove quicktime first. Made the following script and ran it, removing quicktime:

 strComputer = "." 
Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")

Set colSoftware = objWMIService.ExecQuery _
("Select * from Win32_Product Where Name like '%QuickTime%'")

For Each objSoftware in colSoftware

That uninstalled the old version of quicktime.

Ran the install again - same issue.

After a bit more searching, some people recommended removing quicktime from the registry. So I made the following batch file and ran it:

reg delete HKLM\SOFTWARE\Classes\Installer\Products\20441E9C136328143B77B6D0BFC13093 /f
reg delete HKLM\SOFTWARE\Classes\Installer\Products\0C7EC0FA4E3A37D489B82B1978CEE6A9 /f
reg delete HKEY_CLASSES_ROOT\SOFTWARE\Classes\Installer\Products\20441E9C136328143B77B6D0BFC13093 /f
reg delete HKEY_CLASSES_ROOT\SOFTWARE\Classes\Installer\Products\0C7EC0FA4E3A37D489B82B1978CEE6A9 /f

That deleted the registry values, but I'm STILL getting the same error. Someone recommended using the /passive flag for MSI install, but that didn't work. I also tried creating a seperate transform file and referencing it using TRANSFORMS=quicktime.mst (and calling the original quicktime install)...but same issue.

The furthest I got was to get almost all the way through the install, only to have it pop up that error at the very last moment in the install and quit. From the log files, it's almost as if it's not paying attention to the fact that I'm transforming it at all. It still seems to be sending "preventDowngrade" to the installer.

Here's the log from a test on a machine that still has installed:

=== Logging started: 2/13/2013  9:54:45 ===
Action 9:54:45: INSTALL.
Action start 9:54:45: INSTALL.
Action 9:54:45: PreventDowngrade.
Action start 9:54:45: PreventDowngrade.
Action ended 9:54:45: PreventDowngrade. Return value 1.
Action 9:54:45: QuickTimePreInstallMSIProc. Gathering QuickTime information
Action start 9:54:45: QuickTimePreInstallMSIProc.
QuickTimePreInstallMSIProc entered.
Calling QuickTimePreInstallProc(kQTInstallRunSilent)
QuickTimePreInstallProc returned    0L
QuickTimePreInstallMSIProc exiting. ==>   0L
Action ended 9:54:45: QuickTimePreInstallMSIProc. Return value 1.
Action 9:54:45: CheckQTPublicPreview1.
Action start 9:54:45: CheckQTPublicPreview1.
Action ended 9:54:45: CheckQTPublicPreview1. Return value 1.
Action 9:54:45: LaunchConditions. Evaluating launch conditions
Action start 9:54:45: LaunchConditions.
Info 2898. For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
A newer version of QuickTime is already installed.  This installation cannot proceed while the newer version of QuickTime is installed.
MSI (c) (C4:E8) [09:54:46:608]: Product: QuickTime -- A newer version of QuickTime is already installed.  This installation cannot proceed while the newer version of QuickTime is installed.

Action ended 9:54:46: LaunchConditions. Return value 3.
Action 9:54:46: SetupCompleteError.
Action start 9:54:46: SetupCompleteError.
DEBUG: Error 2726:  Action not found: SetupCompleteError
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2726. The arguments are: SetupCompleteError, ,
Action ended 9:54:46: SetupCompleteError. Return value 0.
Action ended 9:54:46: INSTALL. Return value 3.
=== Logging stopped: 2/13/2013  9:54:46 ===


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Answers (4)

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Posted by: SMal.tmcc 11 years ago
Red Belt

also was looking and shouldn't you be deleting HKCR\installer\products\... not


  • Isn't HKCR short for HKEY_Classes_root? So sayeth the google: https://www.google.com/search?q=hkcr&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a - mshabooboo 11 years ago
    • yes but you have \software\classes - SMal.tmcc 11 years ago
  • That did it! Thanks so much!!! :) - mshabooboo 11 years ago
Posted by: SMal.tmcc 11 years ago
Red Belt

try also deleting HKLM\software\Apple Computer, Inc.\quicktime

  • We also use iTunes - will deleting that key affect iTunes in any way? - mshabooboo 11 years ago
    • itunes is in HKLM\software\Apple Computer, Inc.\itunes - SMal.tmcc 11 years ago
Posted by: SMal.tmcc 11 years ago
Red Belt

Posted by: anonymous_9363 11 years ago
Red Belt

WI sprays installation data all over the place (why should MS follow their own guidelines about use of the registry?) Use MSIZap to expunge all traces of an installation from the registry.

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