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02/15/2019 189 views

Hi all,

I've been struggling with getting information on how to generate a ticket in the Service Desk programmatically. I've asked Kace to tell me what options are available, but have been promptly referred to "engage Professional Services" or engage with the community here. What I'm hoping to get some help with is:

1. What options are available for programmatically creating a ticket in Kace?

2. For those options, does anyone have a sample script/code sample they'd be willing to share.

I've look at several articles and folks mention that they've used powershell scripts to create and/or manipulate tickets going back as far as K1000 v6.x; however, I've not been able to find a source or sample.

Also, in 9.0.270, it was announced that you could do SNMP ticket generation, but I haven't been able to find anything related to that.


Just looking for a nudge in the right direction.

Thanks.

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You can open tickets over:
- email
- API
- monitoring
- ad hoc

and more. With such an unspecific question the Admin Guide and Professional Services is the best option, since Support is Break/Fix (something, what worked before, does not work anymore)

Regarding your monitoring query:
Go to Monitoring|Profiles
Create a Profile (or modify an already created), choose the Criteria you want and you are done. As soon this criteria is triggered, a ticket will be opened automaticly.
Now you simply need to add this profile to the monitoring devices in question.
Please be aware, that monitoring has its own licenses, so you may need additional monitoring licenses.
Also only server OS can be monitored.

Answered 02/15/2019 by: Nico_K
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