One time rule to change parent template of a process ticket possible?

2 years ago I messed up and used the wrong parent template in a process ticket workflow.  It seems so simple yet kace doesnt allow us to change the template of the parent.  Assuming no ramifications is it possible I could change the parent template so moving forward a different one is used when creating tickets. I looked through the schema but it isnt jumping out at me. I gotta think it is one field somewhere to change the template ID.

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Answers (1)

Posted by: Hobbsy 1 year ago
Red Belt

I think you will have to start again from scratch and build the parent and associated tickets. if using the wizard does not give you the option, I would assume it is not there. It's a pain I know, but I am guessing that during the original building of this functionality, having the ability to change the parent may have introduced additional complications.

Indigo Mountain is a Quest Silver + partner and operates as KACE professional services in the UK market place and has over a decade of KACE Service delivery 

  • Yes, and I will only have to modify 15 sql rules. - barchetta 1 year ago
    • Try it, you may find that the changes needed in your ticket rules are minimal, in particular if your templates are so similar. - Hobbsy 1 year ago
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