New Queue vs. Archiving
07/18/2018 598 views
We are currently on v8.0 and have never used ticket archiving in our helpdesk, but are wanting to utilize that functionality. My question is whether the built in archiving function is best or would it be better to just create a new "Archive" queue? I'm not sure what benefits you actually get out of archiving and can't really find any documentation on it. However, I did see a suggestion in UserVoice that led me to believe that attachments are lost when you archive? That could be a deal breaker for us as a lot of our user's attach screenshots.
Any advice/input is appreciated!
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