Modify ticket update email to be more similar to "email ticket" email
currently the ticket modifier is set to:
For complete details, see:
I want it to look similar if not identical (because the more information) to the email I receive when I get an "email from ticket" option. This is the email that is created once within the ticket, bu clicking the email ticket link. I cant seem to find where those variables are. I basically want to have a lot more info go into the original email sent out on first creation of the ticket. Any help is appreciated, thanks.
adding the variable $ticket_fields_visible worked, thanks