Looking for LogMeIn replacement for remote support
I have put in the K1000 at my new company and wanted to implement a remote sport screen sharing solution like LogMeIn. I used LMI in the past because I could create a custom invnetory rule in the K1000 to extract the computer ID number and feed that into a web url making it easy for the techs to connect to a computer on or off the WAN.
It has been several years since I have used LMI and I was aware of the fact that their prices have gone through the roof, but I was not prepared for the price to be $4-$12K pricetag. I think the last time I was using it we were only paying about $999 for unlimited computers. I can't justify paying as much for the remote control feature as I do for the K1000 and 2000 combined.
What option are others using that:
- Allow techs to connect to a remote computer on or off the WAN as long as the remote computer can access the Internet
- Allow techs to initiate the start of the remote app so users do not have to find it.
- Minimize the end user interaction so they do not have to download or fire up the app. Maybe just give the tech the passcode or click an Allow Access button
I have previously used the Meraki system manager that utilized uVNC that was somehow able to connect to computers at home or in a hotel. Also the Panda System Manager had this ability as well. This would be a great option, however I do not know how the uVNC connections to the tech system and the off site client were established.