Kbox is Hanging at Night daily at Backup process


We are having strange problem, Kbox 1200 ver 5.3 hangs up daily at night, it looks that it hangs up during the nightly Backup and we have to restart the server daily and then it took 1 hours to respond properly.

Would appreciate if someone could give me some clue, why this is happening.


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Answers (2)

Posted by: nheyne 10 years ago
Red Belt

I would not hesitate to put in a support ticket.

  • agree open a ticket, they can look at the tables and see whats up. - SMal.tmcc 10 years ago
Posted by: Nico_K 10 years ago
Red Belt

Check at first how big your backup is.

I assume you are backing up a database backup (.gz) with more than 100MB (maybe Gigabytes)

During the backup the GUI is not avaiable.

I agree with nheyne to contact support to fix that

  • Backup is around 8-10 GB - afzal 10 years ago

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