KACE Product Support Question

KBE load loop on lastest Dell E6520s

08/15/2012 4569 views

Got a shipment of Dell Laltitude E6520s. I select my KBE through PXE but after selecting, in a bit, it kicks me back to the KBE selection screen. Only this new model. I rebuilt my KBE and added the latest WinPE 3.0 drivers from Dell (upto revision A09 from my last, A05) but this did not improve the situation. I will try again and exclude all the older drivers first, and use only A09.

Any other ideas?

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I have the same issue with the Dell Precision 3600 Workstation. Kace let me know they have an open internal case opened with Dell on this. The issue is the BIOS preventing the machines from PXE booting. The recommended workaround is creating either a USB or DVD ISO image of the KBE

Answered 08/15/2012 by: jpalatty
Senior Yellow Belt

  • Oh gee. Fantastic
  • I got a BIOS version of A13. I guess I'll try a flash back to A07

Try back rev'ing the bios there is a pxe bug with some of the newest bios versions on various models



Answered 08/15/2012 by: SMal.tmcc
Red Belt


we had the same problem with a number of e6220 that have started to come in to our office.

we had to talk the bios version back down a few levels and it started working again

Answered 08/16/2012 by: FergieMan
Third Degree Green Belt

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