KACE Product Support Question
Kace has a survey that automatically send after a ticket was close
I'd like to customize this kace survey. The stardard is rate 1 to 5, but i'd like to send this survey rate "like" or "don't like" and "Why?" How can I setup?
Community Chosen Answer
One way to get around this is to turn off the built-in survey and create your own survey, for example, google forms.
Change your blurb at the email on close tickets to include the link on what it is sent to your users, this has been working very well for us
we can fully customize what we need to ask, rates and comments from the users.