KACE Service Desk Setup

Our school district is looking for service ticket alternatives.  We have been using KACE for a about 5 years now but mainly for imaging and software management.  I wanted to see about setting up KACE help desk.  We didn't get the training on the help desk side since we already had a ticket system in place (School Dude).  I'm looking for best practices when setting up help desk.  We use gmail for our district email and have several different schools that will need to have separate tickets.  Also, will KACE Help Desk allow tickets for chromebooks and various other A/V equipment.   

0 Comments   [ + ] Show comments

Answers (2)

Posted by: JasonEgg 3 years ago
Red Belt

will KACE Help Desk allow tickets for chromebooks and various other A/V equipment.
You can associate a ticket with anything in Assets, so if you include A/V equipment in Assets that doable. Otherwise, you could have a field in certain ticket types that require entering details of A/V equipment, for example.

Here is the official documentation for the SMA v11 Service Desk: https://support.quest.com/download/downloads?id=6110165

However, that document is huge so you're "drinking from the firehose." The KACE service desk is rather bare-bones in its vanilla state, so often a lot of set up is needed.

Posted by: Hobbsy 3 years ago
Red Belt

It sounds to me like you probably need to setup a call to discuss this as it would be difficult to put as much detail in here as you need. If you would like to contact me to discuss just click Here and we can talk whenever you are ready.

We have over a decade of successful KACE delivery including the items you need, Service Desk and Asset Management


Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ