K1000 Helpdesk emails when machine is deleted from inventory
Hello,
We have discovered that when a machine is deleted from inventory, an email is sent to the ticket owner, as well as the submitter.
This is confusing to submitters, especially since it is usually related to very old, closed tickets.
Can you direct me how to NOT have KBOX automatically send emails to submitters when a machine is deleted?
Thanks
We have discovered that when a machine is deleted from inventory, an email is sent to the ticket owner, as well as the submitter.
This is confusing to submitters, especially since it is usually related to very old, closed tickets.
Can you direct me how to NOT have KBOX automatically send emails to submitters when a machine is deleted?
Thanks
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Answers (1)
Answer Summary:
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=794&artlang=en
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=794&artlang=en
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Posted by:
chucksteel
12 years ago
There's a knowledge base article outlining a way to deal with this:
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=794&artlang=en
We use all custom ticket rules for user communication so I haven't personally had to implement any of these.
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=794&artlang=en
We use all custom ticket rules for user communication so I haven't personally had to implement any of these.
