We really havent used our Dell updates since setting up our K1000 system so I decided to set it up I was able to successfully run an inventory update, then I tried to update the catalogue the catalogue successfully updates the Dell server Updates but when it starts updating the dell client updates catalogue it sits on the status of Updating it stayed like this for over 48 hours, I tired running it again with no lukc the second time. I have also noticed I cant seem to get any updates to download. Can anyone shared some light on how I can trouble shoot this or maybe reset the catalogue.



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contact the support, as this seems to be the client update patching misleaded feature occured in 5.4SP1 (may also be affect older versions)

They will help you to apply this patch.

Also check if there are some error messages in the logs too.

Please also verify via the Server Update Logs, if the patch ran before. (in that case it is not applicable)

Answered 04/30/2013 by: Nico_K
Red Belt

  • Hi Nico, Thanks for the reply we are running 5.4.7 is this still going to be affected?
  • if you still on 5.4.70402 please update first to 5.4.76847 (won't fix the issue, but needed for many things)
    Hopefully you did not use the patch which was mentioned in the KB which was updating your box to 5.4.76848, as this may be a problem.
  • Hi Nico


    is this the right Article to follow? My K1000 is telling me it is up to date, I am assuming this update would not be picked up normally through update function?

  • Thanks for the help Nico I spoke to support today we have a solution, SP1 then patch.
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Last we heard there were problems with the feed and it hasn't been resolved. 

Answered 04/30/2013 by: nshah
Red Belt

  • Thanks I spoke to support they have given me a patch and I need to run the 5.4 SP1 update first then the catalogue should load.
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