Is there a way to get KACE (K1000) to allow multiple level processes or multiple level child tickets?
Other words, Say I have a ticket open in my projects queue. it is a project to refresh all equipment in an office...
I would like to have the process open main tickets and then have child tickets or other processes assigned to the tickets within the main process.
Process - ticket 110 Open new Office
Stage 1 - ticket 111 - Site Survey
a sub process or child tickets within ticket 111
(stage1) Ticket 112 - check network drops
(stage2) Ticket 113 - Check data room
Stage 2 - Ticket 114 - Purchase Equipment
a sub process or child tickets within ticket 114
(stage1) - Ticket 115 - get quote from vendor for PCs
(stage2) - Ticket 116 - get quote converted to PO
(stage3) - Ticket 117 - get PO signed by CTO
(stage4) - Ticket 118 - send signed PO to vendor for purchase
and so on... I would like processes so that, for example ticket 114 would not kick off until ticket 111 is complete and of course ticket 111 can't be closed until 112 and 113 are complete. at that point ticket 114 would be assigned and all sub tickets would have to be complete before moving on to say 119 with its sub processes.
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Short answer. No. You can only have single child tickets under a parent ticket. Can't create sub parents or sub-child tickets. At least today you can't but who knows what the world of tomorrow will bring. - nshah 8 years ago
Answers (1)
