Systems Management Question

How can I block external users from sending helpdesk emails (Opening Tickets) in KACE 1000, SMA

05/21/2018 800 views
I have been experiencing lots of spam help desk tickets opened  outside my company email address.
I have unchecked the box for "Accept email from unknown users" still i receive spam emails.
Please Suggest.

2 Comments   [ + ] Show comments


  • Depending on what type of mail engine you use, it is possible to specify that the Kace email account allow only emails from within your company. Exchange and Office 365 have this feature.
  • How many queues do you have?

All Answers

Do the "SPAMers" exist as users? (means: you got the emails before and a user has be setup with this email?)
Answered 05/21/2018 by: Nico_K
Red Belt

  • no the spamers aren't or weren't the users, Nor they belong to the company email.
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