I might be blind. Just setting up a basic help-desk. Looking at the instructions on pg. 16 of the manual it states to set the category values to the "Help desk Staff" (default owner). I created this role group in an earlier step, but when I go to the drop down box it doesn't show up.

Any suggestions?

0 Comments   [ - ] Hide Comments


Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.
Answer this question or Comment on this question for clarity


The drop down box for default owner is populated based on the list of eligible owners for that queue. Have you assigned a label for ownership of the queue? Do you have any users in that label?
Answered 05/20/2010 by: GillySpy
Seventh Degree Black Belt

Please log in to comment
Gerald is right, step 1 : Create a Role , step 2: Create a Label Default Ticket Owners (it is a label not a role). Step 3: Under Users Tab, select required help desk staff and assign both Lable and Role to them. Step 4: Under help desk configuration , select that label (Default Ticket Owner" under Ticket Owners by Label Box.
Answered 05/20/2010 by: afzal
Fourth Degree Green Belt

Please log in to comment