Miscellaneous Question

Have accounts in KACE that gives this error message when opening the accounts "AMS user does not exists"

03/29/2017 1008 views

These are old accounts, but after opening them I get this error message "AMS user does not exists" and there's no information within the account. Unable to update the account or remove it.

Any ideas on how to fix this issue?

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All Answers

Maybe it has to do with invalid characters in email address? I'm not sure. This KB article doesn't address your issue specifically, but might be related: https://support.quest.com/kace-systems-management-appliance/kb/227005
Answered 03/30/2017 by: JasonEgg
Red Belt

If you are unable to delete the user and the deletion process throws an AMS error.
You will need to open a support ticket and provide the contents of the error message.
Answered 03/30/2017 by: KevinG
4th Degree Black Belt

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