Has anyone ever daisy chained Service Desk tickets

The scenario I have is that we run a change process where the user logs a change request for pre-install work. Once approved this spawns a child ticket for that work. I was wondering if there was a way to trigger a second change to do the implementation work once the status of the first change is complete. 

0 Comments   [ + ] Show comments

Answers (1)

Posted by: Nico_K 3 years ago
Red Belt

Yes, Processes can do this.
If a stage has been finished, the next stage with its child tickets is fired off etc.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ