We just recently migrated to 365 and have been struggling to get the automatic Help Desk ticketing to function. Have not been able to find any good step by step instruction for v6.0.

Any help would be appreciated. 
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  • I turned your blog post into a question as the questions get quicker answers from our KACE gurus. Hope you don't mind - Bob Crosley, ITNinja admin
  • Hi jradin,

    Have you tried this article? http://www.kace.com/support/resources/kb/solutiondetail?sol=114347 Please update if this does not work 6.0 but I suspect it should.

    KACE Technical Support
  • KACE_Mary, those articles work fine for the helpdesk.
    However, the Root and Reporter emails do not send as they're coming from root@kbox-name and reporter@kbox-name.
    Even if it's kbox.valid-domain.com, it won't accept 'root' and 'reporter' as valid accounts.

    Sure would be nice if the user, or even support, would change the aliases file to specify what email those should come from.
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