Email on ticket change?

Can anyone help me craft two helpdesk email alerts?

First: On any ticket change -- I would like the change emailed to a user (supervisor), ie, status change, owner change, comment added.

Second: On any ticket change that is unassigned, or owned by me, do the same as above.


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Answers (1)

Posted by: GillySpy 13 years ago
7th Degree Black Belt
Both of these requests sound like simple variations on this FAQ:

In the first case you take away the criteria of looking for ticket created

In the second case you build on the first to add tickets where owner_id matches your criteria
Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

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