Email on Events - Owner Change

Hi All,

I would like to modify the email that is automatically sent by kace when the owner of a call is changed, but the template is not present in the "Customize Emails" page. Do you know if it is possible to do it?

Thank you

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Answers (1)

Answer Summary:
Posted by: Hobbsy 6 years ago
Red Belt

Top Answer

i think you may find that it is a generic template that is used for any change in a ticket, which under customize emails is the Ticket modified template. I'm sure a few versions back there was a variable something like $ticket_change which would then list what had changed in the ticket.

  • Yes, you are right. I noticed that the "Ticket Modified" template is the one used for owner changes, and the variable you are referring to is called $change_desc (at least in version 7).

    Thank you for your help. - davide 6 years ago

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