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KACE Product Support Question


Email on Events - Owner Change

07/27/2017 736 views
Hi All,

I would like to modify the email that is automatically sent by kace when the owner of a call is changed, but the template is not present in the "Customize Emails" page. Do you know if it is possible to do it?

Thank you
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i think you may find that it is a generic template that is used for any change in a ticket, which under customize emails is the Ticket modified template. I'm sure a few versions back there was a variable something like $ticket_change which would then list what had changed in the ticket.

Answered 07/27/2017 by: Hobbsy
Red Belt

  • Yes, you are right. I noticed that the "Ticket Modified" template is the one used for owner changes, and the variable you are referring to is called $change_desc (at least in version 7).

    Thank you for your help.

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