Discovery of Kace MDM Devices in Kace SMA doesn´t work

I am currently in the process of implementing the Kace MDM in our Kace SMA. I have correctly filled in the discovery schedule with the tenant and the secret key, but I don't get any results when I run the discovery. On our firewall, the tenant's URL is enabled for communication in both directions via port 443. In the log, however, I find the following entry:

[2021-04-09 08:00:07 +0200] Discovery - MDM [notice] KBScanTask->scanNode() - Scan started.
[2021-04-09 08:00:07 +0200] Discovery - MDM [info] KmmDiscovery->DiscoverKmmDevices() - Performing KACE Cloud | MDM discovery.
[2021-04-09 08:00:08 +0200] Discovery - MDM [error] KBScanTask->scanNode() - Error occurred while discovering KACE MDM devices: Curl returned an error: SSL certificate problem: unable to get local issuer certificate
[2021-04-09 08:00:09 +0200] Discovery - MDM [notice] KBScanTask->scanNode() - Scan complete.

Does anyone have any idea why the detection may fail?

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Answers (2)

Posted by: Nico_K 2 years ago
Red Belt

the main issue is this:
Curl returned an error: SSL certificate problem: unable to get local issuer certificate

Check if it works now and if not, open a SR with support since the SSL cert of your tenant seems to be expired.

Posted by: CarstenBuscher 2 years ago
Purple Belt

Finally it was a problem with the whitelisting on our firewall. There are two more exceptions that has to be made for the european tenant.

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