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Dell K1000 - Userinterface - No device details at "My Computer"

Hello,

I have in the userinterface no device details at "My Computer".

"Device details were not found for IP Address XXX.XXX.XXX.XXX. Please try again later."


Hope someone can help and has a solution for that. Thanks!

2 Comments   [ + ] Show comments
  • I've had the same issue, but specifically when my device is hardwired into the network. When it's on wifi, I get the correct data. This is what Dell said back in March, 2016:

    This is due to the way the current page pulls the IP address from the requesting page.

    This is normally because of a NAT affecting the IP address that is pulled by the browser.

    This can, in some environments, lead to this page not displaying any information.


    https://support.software.dell.com/kb/183493 - barntv 4 years ago
  • Thanks for your response barntv!
    At the moment, I haven't much time to look for this problem. Since Dell become 'Quest', the support is embarrassing... - svmay 4 years ago

Answers (1)

Posted by: chucksteel 5 years ago
Red Belt
1
That usually indicates that the computer you are logged into the user interface from isn't in the K1000 inventory. 

Comments:
  • Thanks for your response chuck!
    Yeah, that was my first thought too - but in the Kace the PC is displayed in the inventorylist. - svmay 5 years ago
    • Do the IP addresses match? - chucksteel 5 years ago
      • Yes the IP match..
        At the startpage from the userinterface (after logged in) - is the OS displayed on the right side (on the top of the site) - here its windows NT instead of windows 10 ? I'm a little bit confused... - svmay 5 years ago
      • Try a different browser? - chucksteel 5 years ago
      • I had already tried - still the same problem.. Maybe a case for the kacesupport? - svmay 5 years ago

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