Can't Enrol a Samsung Galaxy A32 5G - KACE Cloud Mobile Device Manager


A few months ago I enrolled 10 x Samsung Galaxy A32 5G with no issues - However,  I now have 10 more of these devices and I have begun trying to get them all enrolled using the standard way I have done hundreds of times with great success:

  1. Factory reset the device if it is not already at the Welcome screen.
  2. Follow the prompts to connect to a cellular or wireless network and apply updates. Skip the step to copy apps and data.
  3. At the Google account sign-in screen, enter afw#kace as the username.
  4. Accept the prompts to install the KACE Cloud MDM agent app.
  5. In the agent app, tap Set Up Device, then accept the prompts to set up device admin access and Google services.
  6. Enter your KACE Cloud subdomain, sigma3, and tap Next.
  7. An external browser will launch and you will be asked to log in using your work account.

But with these new phones, I cant seem to do it this way? I don't get the prompt to set up admin access to google services and it will tell me that i need to switch networks? 

I have tried 4 different networks, two office ones, my home network and also a hotspot off of my phone, nothing seems to work and if I skip this step it the phone will not have KACE installed on it.

Does anyone know the reason for this? I don't think it is a KACE issue as such, but seeing as i have done this before with the same phone model i just wanted to cover all bases. 

Any help here would be greatly appreciated.


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Answers (2)

Answer Summary:
Posted by: Nico_K 2 years ago
Red Belt

which Android version do the devices use?
which error message is observed?

  • I believe they are on Android 11. There is no real error message, its just that the device prompt me to select a different network right before I would usually sign into my KACE account. - IM&T 2 years ago
Posted by: RandomITdude24 2 years ago
2nd Degree Black Belt

Top Answer

I would say maybe try again, a few days ago I saw that their App was not in the GPlay store but a few minutes ago I checked again and it is there.. soo... maaaaaybe it was because of that

  • Yes you are quite right, I have just started the process again and it looks like the issue is resolved...

    Strange that the App wasn't available for the last few days.

    Thanks for your help. - IM&T 2 years ago
    • yw! and yeah... that got me confused as well a few days ago lol - RandomITdude24 2 years ago
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