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04/12/2018 587 views
Hi,

I'm going through and cleaning up our device and asset inventory, and I came across a device that doesn't have an asset paired with it.
I need to archive this device, but that feature is for assets only, correct?

Do I need to manually create an asset and link them together just to be able to archive this?

What if this isn't uncommon? I don't want to create manual work for myself, if there's another way to go about this.

Thanks in advance!

Christine
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If the device does not have an asset associated it is probably that the asset was deleted and the device has not checked into inventory since. If it had it would have recreated the linked Asset record. 

The Asset holds the history of the device i.e. records every change that has been seen in the inventory record, if that is what you want to keep you will need to archive the asset. As there is no asset in this case the history is gone, creating an asset record will be a record with out history, if that is all you want to have a record of then create the asset record.

Otherwise just delete the inventory item
Answered 04/13/2018 by: Hobbsy
Red Belt

  • I don't want to delete the inventory device, because there is still quite a lot of information stored in that inventory item. It shows all the software installed on the machine and shows all the tickets associated with that machine.

    I'll just create another asset record in this case.

    Thanks!
    • Or force it to check in and it should create its own ;o)
      • Unfortunately, I can't do that. That device is MIA, and I just want to get it out of our device list. I do need to keep a record of it though, hence the dilemma with archiving the non-existent asset. Lol.