/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Can Knowledge Base article use a domain name?

06/15/2015 1550 views
Hi All, 

Our users access our K1000 Service Desk using the domain name servicedesk/ rather than the default K1000-manage address.
Is there any way to also use our domain name with knowledge base articles rather than the k1000 root url?

Regards

Josh
0 Comments   [ + ] Show comments

Comments


All Answers

0
You can easily configure DNS to forward several FQDNs to the K1000. It sounds like you have something like k1000.domain.loc as your K1000's A record in DNS and you have a DNS CNAME record for servicedesk.domain.loc. You could, for example, create another CNAME record for knowledgebase.domain.loc pointing to the k1000.domain.loc A record.

It gets a little more complicated if you use SSL and/or SSO.
Answered 06/19/2015 by: airwolf
Red Belt

0
Ours works this way. What do you have set under Control Panel > Network Settings > Web Server Name?
Answered 06/15/2015 by: jegolf
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ