Can I add summary field when using Email on Events option
06/17/2016 1024 views
I set up a queue for our maintenance department. Pretty straight forward and simple. I want to use the built in email on events option when their supervisor makes one of them an owner. I edited the Ticket Modified option to include some custom information like location, building, etc...but I don't see an option to add the summary. We sort of just want the maintenance person to just look at their email and read everything they need right away. I don't want to create custom email rules because we have a few maintenance people and I would need to create a rule for each of them.
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If $ticket_summary doesn't work then I would assume that when they introduced the summary field they forgot to create the corresponding variable for tickets. Hopefully the variable works but the documentation wasn't updated. Either way I would submit a support ticket for a possible bug.
Answered 06/20/2016 by: chucksteel