Agent does not report information about client

While setting up a routine MI, I came across a machine whose agent is not reporting properly.  It doesn't show all the info...  Just partially.  Yet, AMP is connected.  Here's a screen shot:


I thought that was weird, so I uninstalled the agent and reinstalled.  Same thing, and now I had an extra entry within my inventory list.  I tried again, this time uninstalling the agent, then removing HKLM-Software-Dell-Kace thinking something was left behind (but the entry looked empty...)  I also removed the directory left behind at Program Files-Dell.  Rebooted, and reinstalled the agent.  No change, and now I have three entries. 


I then did the same process of uninstalling and removing the leftovers, and then deleted the entries from the Inventory screen, thinking maybe something in the K1 database was goofy.  No change....  Machine entry shows, but information is (very) incomplete and I can't push software.

I assume this is a machine problem...  But I'm not sure what else I can remove on the machine to give a clean install of the client.  Any ideas anyone?


Carl Sundermann


2 Comments   [ + ] Show comments
  • I have one: Does the machine have AVG2013? I know it's random but we were doing an upgrade from AVG 2011 to AVG2013 and slowly noticed that AVG 2013 installation is BBBAAAADDDDDD.

    It cut off our KACE agent reporting, desktop authority, and dozens of other programs/functions. We had to reinstall tons of things, like AVG went through and wiped a bunch of services and "run-key's". Once reinstalled (even with AVG 2013 still on there) things slowly got back to normal.

    (Sadly though, we are now half 2011 and half 2013, and afraid to go further!) - Wildwolfay 10 years ago
  • uninstall Kace on the client. Delete teh inventory in Kace and update the asset. Install Kace on the client PC and force update after install. - bblank05 10 years ago

Answers (4)

Posted by: jknox 10 years ago
Red Belt

Your issue is usually related to WMI being corrupt. 





Delete the multiple instances of the machine. This might help to see if you have others: http://www.kace.com/support/resources/kb/article/Understanding-and-Dealing-With-Duplicate-Machines-In-Inventory?action=artikel&cat=3&id=673&artlang=en

Posted by: sundermannc@wdmcs.org 10 years ago
Blue Belt

A for effort...  But no dice.

Wildwolfay: No, we aren't using any AVG products.  We have ESET as our antivirus.  Just for good measure, I uninstalled that and tried again.  No luck.  I don't believe it's ESET related, as I feel I'd be seeing it on more machines that just this one (out of nearly 5000).  Good try though!

jknox: I followed the steps in your first link, and no luck.  Tried the second and third links, but they didn't seem to work (maybe older instructions for XP?)  I then uninstalled the agent, and tried the first link again, thinking maybe I needed a reinstall to make it work.  Nope, same thing.

I don't think I mentioned, but this is a Win 7 32 bit install.  Previously (long ago) I saw the issue of not a full inventory screen every once in a while, and I was able to reinstall the client and that solved it. (not on this specific machine, I'm just using an example) At that time, my thinking was that when the client got upgraded (say from 5.3 to 5.4), it just didn't get fully installed for some reason.  Now, this issue on this specific machine seems to be more involved.

Thanks for any other ideas you may have.

Posted by: bblank05 10 years ago
Yellow Belt

You have duplicate entries in Kace. uninstall KACE on the PC and then remove the PC from Inventory. After that update the asset and reinstall KACE on the Client.

Posted by: sundermannc@wdmcs.org 10 years ago
Blue Belt

Thanks bblank05...  But as you can see by my original post, I already did your suggestions.  I have uninstalled the client on the PC and removed it from inventory in kbox.  No difference when I reinstall.  

I still think something is left on the client machine that just won't go away...  But I can't figure out what.  Thanks though.  Any other ideas?

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