KACE Product Support

That script will copy backgroundDefault.jpg to two.jpg in the script download directory (i.e. C:\Program Files\KACE\KBOX\Downloads\1234). Is this what you are trying to do? No batch file will run, because it doesn't look like you've set one up.

Also, I can't see the images you tried to embed for your verify statement.

I like to copy a file for c:\temp with this command:
VerifyLaunch “$(KACE_DEPENDENCY_DIR)\xcopy.exe” with params “$(KACE_DEPENDENCY_DIR)\backgroundDefault.jpg c:\temp”.

and it is not working... the folder c:\temp is there everyone have full permission there and still don't work.
I can see the jpg file is there on the kbox folder on the client and if I go there and open a cmd and make the same xcopy command I can copy the file, just the kbox agent can't do a xcopy.
I'm a new user of kbox and I don't think it is normal not to be able to copy a file to a folder on the client.

The images you are attaching to your posts are linked directly to the admin console in your KBOX - which nobody else can see, because we cannot authenticate to your KBOX.

According to your latest post, you're trying to access xcopy.exe from the dependency directory, and this won't work unless you are actually adding it as a dependency to your script. For the "Launch" command, try just using "xcopy.exe" with no preceding directory. The OS will automatically look in the system folders to find it.

Hi Andy,
Thanks for try help me...
I made the changes and now I have this error:
Unable to launch program (because file does not exist): \xcopy.exe C:\Program Files (x86)\KACE\KBOX\\packages\kbots\53\backgroundDefault.jpg c:\temp\two.jpg True?
Error creating process: \xcopy.exe C:\Program Files (x86)\KACE\KBOX\\packages\kbots\53\backgroundDefault.jpg c:\temp\two.jpg, System Error Code: 123 The filename, directory name, or volume label syntax is incorrectI also made a other test with the command dir:
On SuccessLaunch “SYS\dir” with params “c: > dir.txt”.

Launch “\dir” with params “c: > dir.txt”.
and now I have this error:
Unable to launch program (because file does not exist): SYS\dir c: > dir.txt True?
and
Unable to launch program (because file does not exist): \dir c: > dir.txt True?
Error creating process: C:\Windows\system32\dir c: > dir.txt, System Error Code: 2 The system cannot find the file specified
Error creating process: C:\Windows\system32\dir c: > dir.txt, System Error Code: 2 The system cannot find the file specified

Is like agent is not able to run any dos command.


Edit
and

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For your dir dumps, you should use this instead "$(KBOX_SYS_DIR)\cmd.exe" with params " /c dir > C:\dir.txt".

For the xcopy, try changing the directory to $(KBOX_SYS_DIR) and the file to xcopy.exe, so it runs "$(KBOX_SYS_DIR)\xcopy.exe".

Still not work..
now he find xcopy and run, but nothing happend... i just tested in a win7 32 and 64 and I have the same issue... it is impossible to copy any file.
I can see a xcopy windows on my screen for 1 second and it is closed without and information... just a black d.o.s screen on me monitor for 1 second.
Now I'm using this command:
VerifyLaunch “$(KBOX_SYS_DIR)\xcopy.exe” with params “$(KACE_DEPENDENCY_DIR)\backgroundDefault.jpg test.jpg /y”.
and I have this log:
Status Log START
FINISH (in state 'verification_success') Activity Log Launching program: C:\Windows\system32\xcopy.exe C:\Program Files\KACE\KBOX\\packages\kbots\53\backgroundDefault.jpg test.jpg /y
but still nothing happend.... it is normal for kbox or I need to open a case?

It sounds like a scripting configuration issue. Can you take a screenshot of your script task and post it?

Take a look, any ideas are very wellcome...

Since your parameters are being sent to xcopy, you may need to wrap $(KACE_DEPENDENCY_DIR)\backgroundDefault.jpg in quotes, so the run command would look like:

$(KBOX_SYS_DIR)\xcopy.exe "$(KACE_DEPENDENCY_DIR)\backgroundDefault.jpg" C:\TEMP\test.jpg /y

EDIT: To further explain, $(KACE_DEPENDENCY_DIR) contains a space in the "Program Files" part of it.

I made a test with your command's and it still don't work.
In a computer with windows xp I used only for test it is working fine.
I will open a case on kbox.
Thanks for try help me.

Hi Andy,
Do you know if kbox have any problem with win7?
Best regards,
Rildo

Create a batch file and add it as a dependency.

The contents of the batch file: (mybatch.bat)

C:\WINDOWS\system32\xcopy backgroundDefault.jpg c:\two.jpg

Launch a program...
Directory: $(KACE_DEPENDENCY_DIR)
File: mybatch.bat

Check : Wait for startup

Parameters: *** Leave this blank