Add resolution field to ticket list view

I'm wondering if there is a way to display the built-in resolution field in the ticket list view. Our needs require this, and currently we've created a custom field for resolutions which we're using in place of the built-in field, but we'd like to avoid this if possible.

Is there any reason we're not able to add this specific field to the ticket view list?

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Answers (1)

Answer Summary:
Posted by: Hobbsy 1 year ago
Red Belt

Top Answer

Absolutely crazily Resolution is about the only field that KACE does not appear to make available for the ticket list. Even in the Queue setup in the Ticket list layout section, resolution does not appear!!

My only suggestion would be this, create a custom field, create a ticket rule to copy resolution into the custom field on closure of the ticket, then my guess would be you will be able to display the custom field on the ticket list.

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