Systems Management

I am not a programmer or anything like that, we have a person who does that and creates what I will call a template. Anyway within our xml documents there are url links and email links. I have no problem inputting those. Then we create a pdf file from that XML document, that is where the problem lies. All the url links to sites work great but when you click on an email links (i.e. [email=linda.smith@dummy.mil]linda.smith@dummy.mil[/email]) the only thing that is visible at sellection is [email=smith@dummy.mil]smith@dummy.mil[/email] everything before the last name is gone when the email opens of course making them useless. Is this a conversion issue with Adobe 7 professional? Or maybe a XML parameters issue. This is what is entered in our XML (docno="mail" xidtype="text" [email=email@blahblah.com]xrefid="email@blahblah.com[/email]"
everything works great with adobe 8 and higher but not in version 7. I dont have the ability to change my version 7, that is what the govt is using right now and I need to find out why my documents will not work. I sure hope there is someone out there that can tell me where the problem is. Please I am pulling my hair out. [:@] you can email me directly at [email=klinda0210@yahoo.com]klinda0210@yahoo.com[/email] if you have any answers for me.