I created a zip file that contained files and folders in them. I then added zip file to my new software distribution. For some reason it never deploys, but when I created a new zip files with just files in them it works fine. Any suggestion on how to make zip file with folders work?

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I haven't ever seen problems with having folders in the zip file, but I've definitely accidentally zipped the container folder rather than the files inside.  There is nothing wrong with doing this as long as you correct the deployment path to include the folder name.  Make sure you include the container folder in your path string.

Another thing to check is that you aren't adding folder names with spaces or special characters.  If so, you need to quote your install commands.

Answered 05/10/2012 by: philologist
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What version of the kbox server and agents are you running. We push out office 2010 and it has mutiple files and folder in the zip file and deployes without issue. 

Since the KBOX is just coping a file down to the system, it isn't doing anything special with the zip file before that. Things that usually prevent deployment are not selecting the OS under Inventory > Software for the application you are trying to push out. 


Zip files require you to "configure manually". You want to make sure you don't check mark "Run command only" as that will not push the files down but just run your command in the Full command line. 


If all that is set properly, on the current versions (server: 5.3.53053, agent: 5.3.53177) you may need to involve Dell KACE Support. 

Answered 05/15/2012 by: nshah
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