Why would a ticket submitter's name display as "1" in KACE?
Would anyone be able to tell me as to why this ticker submitter is being displayed as 1 in KACE? I opened the ticket and it has the email of the person who submitted the ticket and the individual has submitted tickets before and it obviously displayed fine. When end users create a ticket it should auto-populate with their name in the submitter section. Anyone have any ideas?
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